TLC Partnering with EmCare for ED Services

ED_1IRVING TLC Health Network is partnering with EmCare, Inc., a nationwide leader in hospital department management services, for the provision of emergency medicine services at Lake Shore Health Care Center.  In a multi-year arrangement that goes into effect on Feb. 15, EmCare has committed to providing physician staffing, billing, and an on-site Medical Director for Lake Shore’s Emergency Department.  EmCare will also be working in tandem with the staff at Lake Shore on all quality improvement and patient satisfaction initiatives related to that department.

“We are excited to be partnering with EmCare,” says Scott Butler, Divisional Director of Business Development at TLC Health Network.  “They are well known in the healthcare industry as a national leader in emergency department management services, and they have a tremendous track-record for improving patient experience and consistently delivering a high-standard of care while also effectively managing costs.”

EmCare, founded in 1972, currently serves over 1,000 client practices in 42 states, including many of the Top 100 hospitals in the United States.  Along with the provision of high-quality emergency services, the organization places a premium on the professional and clinical development of its Medical Directors and physicians through their EmCare Leadership Institute.  EmCare is also heavily focused on the utilization of LEAN processes to help improve patient flow, patient and public perception, and financial improvement.  The organization also partnered with Studer Group, nationally renowned healthcare consultants, to help their hospital clients achieve operational excellence.

Officials at TLC report that the decision to partner with EmCare was made after receiving proposals from several other regional and national emergency services providers. Among their reasons for the selection of EmCare over other options were the organization’s commitment to quality improvement, partnership with Studer Group, advanced reporting system, and large support network.  TLC also anticipates that the move will benefit the organization through significantly decreased costs, decreased wait times, and improved patient satisfaction.

“It was clear very early on in this process that EmCare was going to be a great fit for us, says Butler.  “The missions of both of our organizations are focused on providing high quality care in a financially sustainable manner.  Having such a powerful partner helping us achieve that goal is a major win for both TLC and the community we serve.” says Butler.