Brooks-TLC Clinics Achieve NCQA PCMH Level 3 Recognition

Brooks-TLC Hospital System, Inc. has announced its Gowanda Medical Center and Forestville Primary Care Center have each achieved recognition as a Level 3 Patient Centered Medical Home (PCMH) by the National Center for Quality Assurance (NCQA).

PCMH is a model of care in which providers build better relationships between patients and their clinical care teams. It emphasizes use of systematic, patient-centered, coordinated care that supports access, communication and patient involvement.

Recognition as a Level 3 PCMH demonstrates that the clinics have scored the highest grades in six standards set by the NCQA, including patient-centered access, team-based care; population health management, care management and support; care coordination and care transitions; performance measurement and quality improvement.

“PCMH recognition is an important accomplishment and underscores our commitment to providing the very best care to our patients,” said Ken Morris, vice president of operations at Brooks-TLC Hospital System, Inc. “I commend our physicians, advanced level providers and the entire staff for their exceptional work in providing safe, quality patient care.”

The National Center for Quality Assurance (NCQA) seal is a widely recognized symbol of healthcare quality. Accredited providers face a rigorous set of more than 60 standards and must report on their performance in more than 40 areas in order to earn NCQA’s seal of approval. For consumers and employers, the seal is a reliable indicator that an organization is well-managed and delivers high quality care and service.

NCQA recognition programs empower employers, health plans, patients and consumers to make informed heath care decisions based on quality. Participation in a NCQA recognition program demonstrates that the practice or clinician values quality health care delivery and the latest clinical protocols to ensure that patients receive the best care at the right time.

The NCQA Patient-Centered Medical Home program reflects the input of the American College of Physicians (ACP), American Academy of Family Physicians (AAFP), American Academy of Pediatrics (AAP) and American Osteopathic Association (AOA) and others. It was developed to assess whether clinician practices are functioning as medical homes and recognize them for these efforts.


 Gowanda Medical Center team:  (L to R) Tracy Stevens, Director of Primary Care Services; Susan Caldwell, LPN; Cheryl Matern, Receptionist; Nancy Lance, Physician Assistant; Ken Morris, Brooks-TLC VP Operations.  Missing from photo Danielle Alimonti, LPN and David Hallasey, MD.

Forestville Primary Care Center team: (L to R) Joel Yoviene, MD; Tracy Stevens, Director of Primary Care Services Andrea Kickbush, LPN; Michele Matyjakowski, LPN; Jackie Cortright, Receptionist; Ken Morris, Brooks-TLC VP Operations; Ronald Greco, MD.  Missing from photo David Hallasey, MD.