Brooks and TLC Announce Partnership with Unyts

Beginning July 1, 2018 Unyts, WNY’s only organ, eye, tissue and community blood center, will become the primary provider of blood products for Brooks-TLC Hospital System, Inc., which includes Brooks Memorial Hospital and TLC Health.

Unyts “Brooks-TLC Hospital System, Inc. is pleased to partner with Unyts’ Community Blood Service for all of our blood product needs,” said Mary LaRowe, president and CEO of Brooks-TLC Hospital System, Inc.  “Unyts has been servicing Western New York for more than 30 years through organ, eye and tissue donation, and blood services, enhancing lives across Western New York.

LaRowe said. “Blood is a large expense for hospitals. Through Unyts’ Community Blood Service, both new and existing blood donors have an opportunity to help local patients at our Brooks and TLC campuses, and the Gift of Life they are providing through blood products will help to save our organization much needed dollars. “All the blood collected by Unyts stays in Western New York for local patients in need,” she said.

Unyts will be holding three open-to-the-public blood drives in Dunkirk and Irving in June and July. To make an appointment please call 716.512.7940 or visit and click on Donate Blood.

Friday, June 29th 9am-2pm at Brooks Memorial Hospital, Dunkirk

Friday, July 13th from 9am-2pm at TLC Health – Lake Shore Health Center, Irving

Tuesday, July 31st from 9am-2pm at Cattaraugus Reservation Volunteer Fire Dept.

If you are interested in hosting a blood drive for Unyts in your community or becoming a volunteer, please contact Amanda Farrell at 716.566.3925.



Brooks-TLC Golf Tournament

Brooks-TLC Hospital System, Inc. has announced open registration for its Better Together golf tournament fundraiser scheduled for Friday, August 24, 2018 at scenic Shorewood Country Club in Dunkirk.

Hole-in-one prizes are a 2018 GMC Terrain courtesy of Larry Spacc GMC @ hole #4 and $500 cash from Western Division Federal Credit Union @ hole #15.

Registration fees are only $125 per person which includes 18 holes of golf, cart for every 2 players, unlimited use of driving range for 2 hours (one of which will be staffed by Shorewood’s PGA Professional, Rich Conwell, offering complimentary driving range instruction and tips), lunch, hors d’oeuvres, dinner, commemorative photo of your foursome, and swag bag filled with tournament hat, ball and other giveaways. Price includes cocktail hour with complimentary hors d’oeuvres and cash bar.  Special pricing for Shorewood cart members is $65 pp and $85 for non-cart members.

Format is a 4-person scramble with shotgun start at 12 noon and driving range open at 10 a.m., lunch at 11 a.m., cocktail hour at 4:30 p.m. and dinner at 5:45 p.m. Basket raffle and silent auction prizes are available.

Plenty of sponsorship levels are still available. Join the ranks of these generous sponsors currently on board –  Kaleida Health, Nash Pharmacies Clark Patterson Lee, Trusted Nursing Solutions, Turner Construction, UBMD Emergency Medicine, Premier Anesthesia, PepsiCo, Sleep Medicine Centers of WNY and UNYTS.

Tournament proceeds will be used to raise the vital, unrestricted dollars needed to avail patients at both campuses with state-of-the art medical equipment and technology in a comfortable and therapeutic environment.

Registration and/or sponsorship information can be found at or by contacting Sheila Walier, Brooks-TLC Community Relations at 716-363-3313 or

Inpatient Chemical Dependency Unit NOW OPEN

Designed with the principles of patient-centeredness in mind, the brand new 20-bed facility features private rooms with attached half baths for every patient, extra wide corridors, a large common space/family area, and workout room. Programming includes medication assisted treatment, trauma informed care, individualized treatment planning, and provider collaboration. Transportation is available.   Admissions information is available by calling 951-7948.




Inpatient Chemical Dependency Treatment Coming in June

National Nurses Week – May 6-12, 2018

Happy National Nurses Week to all our nurses who INSPIRE, INNOVATE AND INFLUENCE.  Thank you for everything you do for patients in our community.

Patient Access Week, April 1 – 7, 2018

Today more than ever, in the face of a quickly changing health care environment, providing an exceptional patient experience is now becoming the standard of care.

This week, Brooks-TLC Hospital System, Inc . recognizes patient access professionals for their contribution to the healthcare access continuum by celebrating Patient Access Week, April 1 – 7, 2018.

“The first interaction patients have with the hospital most often begins with the Patient Access department, says Brooks-TLC director of Patient Access, Rose Taddio. She adds, “First impressions can set the tone for an individual’s entire hospital experience.”

Brooks and TLC look for positive representatives with a friendly demeanor when hiring. “The access team has goals centered on courtesy, communication, and helpfulness,” Taddio noted. “When people aren’t feeling well we need to be fast, accurate and, friendly. Our job is to ease their concerns in a caring and efficient manner,” she adds.

In an average day, the Patient Access department handles a variety of requests from patients, visitors, physicians, nurses and other hospital staff. Access staff schedule and greet patients upon arrival and also help coordinate patient transfers. Access department staff must also be familiar with the procedures of various insurance companies. It’s a fast-paced job that requires a keen ability to multitask.

As we celebrate National Patient Access Week, we acknowledge our special goodwill ambassadors in the Access department for setting into motion the standard of care we aspire to achieve.

Local Doctors Nationally Recognized for Excellence in Diabetes Care

NCQA_Diabetes_RecognitionGOWANDA – The National Committee for Quality Assurance (NCQA) recently announced that Dr. Joel Yoviene and Dr. Ron Greco of TLC Health Networks’ Gowanda Medical Center and Forestville Primary Care Center have been recognized by the committee for providing outstanding care to their patients with diabetes.

“NCQA’s Diabetes Recognition Program honors the vanguard, professionals using the best science to help patients cope with one of modern life’s most pervasive illnesses,” said NCQA President Margaret E. O’Kane. “I commend TLC Health Network for providing high quality care and for going the extra mile to help people with diabetes.”

Diabetes poses a major healthcare challenge in the United States. The disease often leads to many serious complications, including kidney failure, limb amputation, blindness, heart disease, and stroke.  It’s also the nation’s seventh leading cause of death.  The CDC estimates that in 2010, 8.3% of the U.S. population was affected by diabetes—including 11.3% of people 20 years and older and 26.9% of people 65 years and older.

Unfortunately, the treatment of individuals with diabetes often falls short of the recommended guidelines.   That’s why the National Committee for Quality Assurance (NCQA) and the American Diabetes Association (ADA) developed the Diabetes Recognition Program (DRP) in 1997.  The DRP is designed to provide physicians with tools to support the delivery and recognition of consistent, high quality care and to recognize clinicians and groups that deliver excellent care to people with diabetes.

“For a person with diabetes, the right clinician can make the difference between living with diabetes as opposed to suffering from diabetes,” said Margaret E. O’Kane, President, National Committee for Quality Assurance. “By earning recognition, Dr. Yoviene and Dr. Greco have demonstrated that they provide effective, evidence-based care to their patients with diabetes.”

Both Dr. Yoviene and Dr. Greco are accepting new patients for primary care and assistance with diabetes management.  Those interested may call 716-532-8100 for more information or to set up an appointment.

New General Surgeon at Lake Shore Health Care Center

Davison-185x260IRVING – TLC Health Network officials are pleased to announce that general surgeon Gavin Davison, MD is now performing surgeries at Lake Shore Health Care Center in Irving.  In addition to TLC Health Network, he is also on the medical staff of the Center for Minimally Invasive Surgery at Buffalo General Medical Center.

Dr. Davison specializes in a variety of surgical procedures including:

  • tracheostomy
  • percutaneous endoscopic gastrostomy tube (PEG)
  • colonoscopy
  • EGD/upper endoscopy
  • cholecystectomy
  • appendectomy
  • small and large bowel resections including bowel cancer operations
  • inguinal hernia repair
  • wound debridement
  • soft tissue diseases (e.g. lipoma, skin lesions, cysts, hidradenitis, ganglion cyst removal)
  • hemorrhoidectomy

A resident of Orchard Park, Dr. Davison completed his undergraduate education at Portland State University in Oregon and obtained his medical degree from the Ross University School of Medicine, Portsmouth, Dominica. He completed his residency in general surgery through the State University of New York at Buffalo.

“The team at TLC Health Network is incredibly grateful for the opportunity to work with Dr. Davison,” said Scott Butler, vice president of strategy and market development. “In the short amount of time that we have had to get to know him, Dr. Davison has shown that he has a real appreciation and affinity for smaller, rural hospitals like ours as well as a personality that makes everyone feel comfortable around him. This community is going to be very well served by having his talents available to them at Lake Shore Health Care Center.”

Patients wishing to schedule a consultation with Dr. Davison at Lake Shore Health Care Center’s medical office building are asked to call 951-7010.

Lake Shore Receives the Only 4-Star Rating in WNY

IRVING – On April 16, the Centers for Medicare & Medicaid Services (CMS) introduced their new star ratings system and scores on Hospital Compare, the agency’s public information website.  The system scores hospital on a scale of one (the lowest) to five (the highest) stars by taking into considerations a variety of quality and patient satisfactions data.

While no hospital in Western New York received a five-star rating, a feat only 7 percent of the hospitals across the nation were able to accomplish, Lake Shore Health Care Center received the area’s only 4-star rating.  The Irving, NY hospital, part of TLC Health Network received the high marks despite its recent separation from its parent company and financial troubles.

“We are, of course, very proud of our record of delivering exceptional quality and patient satisfaction at TLC Health Network,” says Scott Butler, Vice President of Strategy & Market Development.  “Quality and satisfaction are two things we have always taken very seriously here and work on constantly to improve.  We have said all along that we are not going to allow our focus in those areas slip just because we are recovering from bankruptcy.  In fact, if anything, I can say that our efforts have redoubled, as it is clear to us as a small, rural hospital that we have to attempt to satisfy every single patient that comes through our doors if we want to achieve long-term success.  Fortunately, we have a great team in place working toward that goal every day.”

The Hospital Compare star ratings relate to patients’ experience of care at almost 3,500 Medicare-certified acute care hospitals. The ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) measures that are included in Hospital Compare. HCAHPS has been in use since 2006 to measure patients’ perspectives of hospital care, and includes topics such as:

  • How well nurses and doctors communicated with patients
  • How responsive hospital staff were to patient needs
  • How clean and quiet hospital environments were
  • How well patients were prepared for post-hospital settings

Evaluating hospitals is becoming increasingly important as more insurance plans offer patients limited choices.  However, many in the hospital industry fear Medicare’s five-star scale won’t accurately reflect quality and may place too much weight on patient reviews, which are just one measurement of hospital quality.

“It’s true that the Hospital Compare ratings are not the most ideal way of evaluating the quality of a hospital,” states Butler.  “While I am encouraged by the thought that people will see our latest 4-star ranking and be prompted to test out our services as they need them, there was really no reason for people not to trust their care to us already.  We have very loyal patients who have been using our services for decades that would be quick to tell you how much they love the care they get here and how they would never choose to go anywhere else.  That means much more to us than any star rating and it should to the community as well.”

Correctional Facilities Answer “Teddy Bear 911” Call

Stuffed-Animal-Donation-web-260x152IRVING – A tragic accident on the NYS Thruway earlier this year led to two young children being brought to Lake Shore Health Care Center’s emergency department in a terrified state.  Due to the traumatic nature of the incident, two State troopers on the scene decided to bring teddy bears to the children at the hospital in the hope that it would help take their mind off from what they were going through.  Though those children escaped the accident with only minor physical injuries, they would find out that day that they had lost two of their family members in the crash.

“Seeing the positive effect the bears had on the children, Gawronski decided that the hospital should keep a supply on hand for similar situations in the future like had been done in years past.  She realized that more than 1,000 children come through the Emergency Department at Lake Shore Health Care Center each year.  Whether they are accompanying a loved one or receiving treatment themselves, a trip to the hospital can be a scary situation for many of them.  Having a supply of teddy bears on hand for the ED staff to give to children can make them feel more at ease and distract them from their surroundings.
At first, the idea was start a teddy bear drive for employees of TLC Health Network.  However, when Molly Kennedy, Supervisor of Correctional Facility Volunteer Services for the Western Wende Hub heard about the drives through an employee of TLC she was quick to offer the support of the Collins, Gowanda, and Lakeview correctional facilities.  In a matter of days, the three facilities rallied together and created a program they dubbed as “Teddy Bear 911” to support their local health system.

To maximize efforts, Kennedy pitched the idea of holding simultaneous drives at each of the facilities and making it a “friendly competition” to see who could collect the most small- to medium-sized, new stuffed animals. Monetary donations were also sought.

Together, the three facilities collected 182 stuffed animals and one book. Gowanda’s Inmate Liaison Committee (ILC) donated $500 toward the cause, and the two ILC’s representing Collins Side I and Collins Side II contributed a combined total of $300. An additional $25 was collected at Lakeview from individual employees.  Monetary donations are also anticipated from the employee unions and employee committees. TLC plans to use the money to purchase special blankets to keep on hand to give to adolescents and adults as a comfort measure for those age groups as well.

As for the competition, it was an extremely close race, but the Gowanda correctional facility came out on top by a single donation in the end. Gowanda collected 65 stuffed animals, followed by Collins with 64, and Lakeview with 53.  The facilities now hope to make this an annual charitable project.

“Our staff takes great pride in helping out such a worthy cause,” stated Kennedy, “and the inmates feel so rewarded when they are able to contribute and give back to the community.  Many of our employees are local, so we were really happy to support Lake Shore in any way we can.”

During the donation presentation at Lake Shore Health Care Center, it was clear that some members of the TLC’s staff were moved by the support they were receiving from the correctional facilities.  One of the nurses actually had tears in her eyes as she expressed her gratitude to the group.

Echoing the sentiment, Scott Butler, Vice President of Strategy and Market Development added, “We are incredibly grateful for the generosity and thoughtfulness of Ms. Kennedy and the Collins, Gowanda, and Lakeview correctional facilities.  Our patients mean the world to us at TLC, and being able to provide added comfort to them through these stuffed animals and blankets is a blessing.  We hope all involved are very proud of what they have done to support our health system and our community.”


Pictured in Photo (from left to right):  John Galati (TLC); Roseanne Mahoney, RN (TLC); David McKnight, RN (TLC); Amanda Gunther (Gowanda); Tom Sticht (Gowanda); Donna Northrup (Lakeview); Molly Kennedy (Collins, Gowanda, Lakeview); Dave Bobseine (Gowanda); Shannon Bobseine (TLC); Taylor Hall (Lakeview); Patti Dole, RN (TLC); Ernie Dole (Collins); Patti Zaccagnino (Collins); Shannon Gawronski, RN (TLC); Tom Flynn (Collins)