Fish Fry Fridays – Keep the Fish, Wave Goodbye to the Fry

It’s that time of year again. The time known as Lent, when many Catholics (and others) prepare themselves for Easter with a number of different religious and lifestyle traditions. Here in WNY, a huge number of people take part in these traditions. And while they can vary widely from individual to individual, one tradition that seems to be nearly universal is the act of abstaining from meat on Fridays during Lent.

The roots of this practice are deeply religious, but the benefits of this practice extend beyond personal faith and growth. Since meat is forbidden, many people turn to fish. And in Western New York, where we’re known mainly for our wings, we’re not a bad contender for our fish fries as well.

Let’s take a minute to talk about the health benefits of eating fish.

The American Heart Association recommends eating fish at least twice per week. So if you partake in Lenten Friday fish fries, great news! You’re halfway there!

Fish is a healthy, lean source of protein, and it’s packed with vitamins that aren’t easily found in other common foods. Fish is a great source of Omega-3 fatty acids, which our bodies don’t naturally produce but are essential to heart and brain health. Some studies have linked high consumption of fish to a lower risk of developing Alzheimer’s disease and macular degeneration. Fish is also high in vitamin D, which many people are lacking in their diets but is crucial to calcium absorption.

Now for the bad news: fish fries aren’t good for you, folks. They’re delicious, sure. And it’s totally fine to eat them occasionally with tartar sauce and without guilt. The nutritional elements of fish don’t change, regardless of preparation. However, deep fried anything isn’t exactly the picture of a healthy meal.

So, what if we swapped out our fish fries for another, more healthfully prepared fish? Most restaurants will swap out the standard fish fry for a broiled version, with additional seasoning to amp up the flavor without the breading and oil and calories. If you love going out each Friday, try ordering a different seafood dish. Or try a vegan or vegetarian dish. You might be surprised! This growing trend has talented chefs all over WNY flexing their muscles and reaching for alternative proteins.

You can break tradition and prepare your own meatless dish at home. With the recent renaissance of Meatless Mondays, there are thousands of recipes online catering to every diet and skill level. And, in fact, Meatless Monday is a tradition that dates back to WWI, when the slogan “Food will win the war” was used to rally citizens into rationing costly food products like meat and wheat (Wheat-less Wednesday hasn’t come back with quite the same force). If you combine these traditions and replace meat with fish, voila! You’ve got your two servings of recommended fish each week.

By skipping the “fry” part and sticking with the “fish,” you’re both honoring your religious traditions and doing your health and wellness a favor.

The WNY Advantage: A Guide To Enjoying Lake Effect Snow

Here is WNY, we’re known around the country for our winters. And while it’s easy to wish it was 70 degrees and sunny year round and we could all throw away our snow shovels and tear up our plowing contracts and forget we ever knew the words “snow tires,” we often forget the abundance of opportunities our snowy climate brings us. We all know about the downhill ski clubs, but winter has so much more to give than just skiing!

It’s easy to get up and get moving in the warmer months, but winter tends to make people want to curl up inside by the fire. And with six months of snow, that’s a lot of sitting! Why not take advantage of climate and find ways to get the whole family up and moving this winter.

WNY offers up just about every winter activity you can think of, and probably some that you didn’t. Activities that you wouldn’t get to enjoy if you lived in Miami, or that you’d have to drive pretty far to experience in California.

Wondering what the Greater Buffalo Area has to offer during winter?



You’ve seen it in the Olympics, now test your own skills! For casual play, Canalside provides beginners experiences for $15/person for 60 minutes, and although reservations are suggested many times walk-in reservations are available. If you take your winter sports more seriously, Buffalo RiverWorks offers Olympic regulation sessions for $200/lane for 120 minutes (each lane plays eight people). Both offer instruction and equipment. And don’t be fooled by the seemingly slow pace of the game – an afternoon of curling is bound to leave a few of your muscles a little bit sore.


XC Skiing and Snowshoeing

If downhill skiing isn’t your speed, or if you’re looking for a more aerobic skiing experience, cross country skiing or snowshoeing might be perfect for you! Cross country skiing engages all the major muscle groups in your body and gets your heart pumping. Plus, it’s a great way to warm yourself up on a cold day

If you own your own skiis or snowshoes, there is an unending list of places to use them – basically all the same places you love to hike – including Chestnut Ridge Park, Knox Park, Delaware Park, Sprague Brook, Tifft Nature Preserve, etc.

Don’t have your own equipment? No problem. Rent them at Holiday Valley (bonus: they also give lessons), Reinstein Woods, or Bryncliff Resort. You can also rent them from many local ski shops, including Campus Wheelworks in Buffalo. These are great activities for the whole family, as they don’t require a lot of skill to get going but help promote a healthy activity that can be done at any age!




Sure, we’ve all gone sledding down neighborhood hills. But why not kick the adventure up a notch and go somewhere designed just for sledding, somewhere where you’ll go so fast your hat flies off and you get butterflies in your stomach? WNY is loaded with great sledding hills.

Go big-league with tubing at Holiday Valley (must be at least 7 years old and 42” tall), or find a designated sledding hill near you.

Chestnut Ridge Park has a great one, complete with a toboggan chute (BYO toboggan) and a warming lodge. Elma Meadows also offers incredible sledding hills. If you’re looking for a local spot, try Gunther’s Hill in Hamburg , Akron Falls, Beaver Island in Grand Island, Como Lake Park in Lancaster or Delaware Park (Marcy Casino) in Buffalo. Engage your sense of adventure on the way down, and work up a sweat on the way up. Then reward yourself with some cocoa.


Ice Biking

If you haven’t been down to Canalside to see the Buffalo revival yet, winter is a great time to do it! In addition to curling and ice skating, Canalside offers ice biking. What is ice biking? You have to experience it for yourself. $12/30 minute rental.


Ice Skating

It takes a little practice, but that feeling of smoothly gliding across the ice can’t be beat. Ice skating is a great way to get the whole family together for some exercise that just feels like fun.

There’s the rink at Canalside, which offers both free skate and skating lessons. Skate rentals are $5, and admission is $4 for kids (under 5 is free!) and $6 for 12+.

You can also skate downtown at the Rotary Rink in Fountain Plaza, which has a more Rockefeller Center feel to it. Admission is free for all, and skate rentals are $2 for kids and $3 for adults.

Or check out the new downtown HarborCenter! Admission is $6 adults, $1.25 kids 7 and under. Skate rentals are $3. Riverworks is also offering open skate on a limited schedule. Admission is $5 and rentals are $5.

If you don’t feel like heading downtown, you can visit the Healthy Zone Rink in East Aurora. Admission is $5 and rentals are $3 (no credit cards). Open skate hours are limited, so check the website before visiting.

The North Buffalo Ice Rink offers public skating every day of the week, and admission is $2 for adults, $1 for kids, and rentals are $2 for everyone. Get the whole family out moving, or save it for an active date night with someone special.


Snow sculptures, snowmen, snow angels and snowball fights

Kids in most parts of the country never experience the satisfaction of digging out their very own cozy igloo. Get creative in your own backyard! Snowy weather doesn’t have to mean you’re housebound. Snow is a lot of fun – don’t let it go to waste!

Blood Screening Event and Community Health Fair – Sept. 17

rotaryflyerThe 32nd Annual Dunkirk/Fredonia Rotary Community Blood Screening Program has been scheduled for Saturday, Sept. 17th from 6:15 am to 10:00 am at Fredonia High School.  This year’s fundraising event is brought to you in collaboration with the Dunkirk and Fredonia Rotary Clubs, Brooks Memorial Hospital, TLC Health Network, and sponsors including Kaleida Health and Tim Horton’s.

Blood screens at the event will comprise of 21 clinical tests including TSH (for thyroid health) as well as a take home colorectal test kit for only $45. Men may also add a PSA (prostate screening) for an additional $25.  All results will be conveniently mailed to you and your physician within a week.  Proceeds from the annual fundraiser are used to provide community health programs and support other civic projects throughout the local area.

A FREE Community Health Fair will also be taking place at the same time featuring education, resources, and interactive demonstrations on a variety of subjects including balance assessments, behavioral health, blood pressure screening, substance use disorders, diabetes education, long-term home health care, nutrition, smoking cessation, and more.

To register, visit or call 363-3917 Monday-Friday between 8 am and 4 pm.  Registrants that provide an email address will be automatically entered in a drawing to win a Fitbit electronic fitness tracker!

Wild Elected Chair of TLC Health Board

Wild-208x260IRVING –At their recent Annual Meeting, TLC Health Network’s Board of Directors elected James E. Wild, MD, FAAFP as Board Chair.  Dr. Wild is also TLC’s Medical Director and has served as a member of the Board since 2001 and as Vice Chair since 2013.  He will be assuming the position previously held be Hon. Timothy Cooper who will serve as Vice-Chair.  Virginia Cooper was elected Secretary/Treasurer.

TLC Health CEO John Galati states, “We are grateful for Judge Cooper’s service as Board Chairman for the past three years and his ongoing commitment to the communities served by TLC.  We look forward to Dr. Wild’s leadership as we enter a new phase of our history.  His outstanding reputation in this community and lifelong dedication to improving the health of Western New Yorkers make him well suited to the task.  He has been invaluable to TLC as our Medical Director, and will continue to do so in his new  role as our organization faces issues regarding affiliation, transformation, financial growth, and more in the years ahead.”

Dr. Wild adds, “I am honored to be asked to serve TLC Health Network and our community in this capacity.  There is no doubt that our organization has been working through its share of challenges in the last few years, but I believe we are positioned for an incredible period of growth and rebirth through pending partnerships with other healthcare organizations and through our own transformative efforts to reimagine the way that TLC provides care.  I welcome the chance to be a part of that effort in any way I can and know that I have a strong team of administrators and fellow Board members to help guide the way.”

Dr. Wild obtained his medical degree from the State University of New York at Buffalo’s School of Medicine and completed his residency in Family Medicine at SUNY Buffalo, Deaconess, and Buffalo General Hospitals.  He is certified by the American Board of Family Medicine in family practice and received his fellowship designation from the American Academy of Family Physicians.  Along with positions held at TLC Health Network, Dr. Wild also runs a busy primary care practice (Tri-County Family Medicine Associates, PC) in Gowanda with his fellow family care provider and business partner Dana Anderson, MD.  He has also held various academic appointments with SUNY Buffalo over the years, including appointments as a Clinical Assistant Professor and as a Teaching Fellow.  Recent accomplishments for Dr. Wild include being a two-time winner of the Community Preceptor of the Year Award by the University of Buffalo Family Medicine and being named as a “Healthcare Top 50” awardee by Buffalo Business First in 2014.

Other Board members that were elected for new terms were Dr. Dana Anderson, Brian Fenzl, Thomas Postle, Dr. Tariq Sheikh, and Dr. Steven Barnes (Medical Staff President).

Local Doctors Nationally Recognized for Excellence in Diabetes Care

NCQA_Diabetes_RecognitionGOWANDA – The National Committee for Quality Assurance (NCQA) recently announced that Dr. Joel Yoviene and Dr. Ron Greco of TLC Health Networks’ Gowanda Medical Center and Forestville Primary Care Center have been recognized by the committee for providing outstanding care to their patients with diabetes.

“NCQA’s Diabetes Recognition Program honors the vanguard, professionals using the best science to help patients cope with one of modern life’s most pervasive illnesses,” said NCQA President Margaret E. O’Kane. “I commend TLC Health Network for providing high quality care and for going the extra mile to help people with diabetes.”

Diabetes poses a major healthcare challenge in the United States. The disease often leads to many serious complications, including kidney failure, limb amputation, blindness, heart disease, and stroke.  It’s also the nation’s seventh leading cause of death.  The CDC estimates that in 2010, 8.3% of the U.S. population was affected by diabetes—including 11.3% of people 20 years and older and 26.9% of people 65 years and older.

Unfortunately, the treatment of individuals with diabetes often falls short of the recommended guidelines.   That’s why the National Committee for Quality Assurance (NCQA) and the American Diabetes Association (ADA) developed the Diabetes Recognition Program (DRP) in 1997.  The DRP is designed to provide physicians with tools to support the delivery and recognition of consistent, high quality care and to recognize clinicians and groups that deliver excellent care to people with diabetes.

“For a person with diabetes, the right clinician can make the difference between living with diabetes as opposed to suffering from diabetes,” said Margaret E. O’Kane, President, National Committee for Quality Assurance. “By earning recognition, Dr. Yoviene and Dr. Greco have demonstrated that they provide effective, evidence-based care to their patients with diabetes.”

Both Dr. Yoviene and Dr. Greco are accepting new patients for primary care and assistance with diabetes management.  Those interested may call 716-532-8100 for more information or to set up an appointment.

TLC Exploring Affiliation with Brooks and Kaleida

Healthcare in the Southern Tier of Western New York is headed for a major transformation with Lake Shore Health Care Center and Brooks Memorial Hospital announcing their intention to affiliate with Kaleida Health.

The objective is to coordinate care, develop partnerships and secure the respective hospital’s presence in the region, ensuring that the health care needs of the community are met.
Brooks Memorial Hospital announced today that it will terminate its affiliation agreement with UPMC Hamot in Erie, Pennsylvania and enter into a partnership with Kaleida Health. TLC Health Network, the parent of Lake Shore Health Care Center, is negotiating an affiliation with Kaleida Health as well.

“Our board believes the partnership with Kaleida Health will help Brooks transform the way it delivers care,” said Christopher Lanski, chair of the board of directors. “The opportunity is to be connected to a larger, local health system that is community-focused yet, maintains a very large footprint across Western New York. Moreover, it allows for delivery of health care in Chautauqua County with connectivity to Kaleida Health’s award winning programs and services.”

Timothy Cooper, chair of TLC Health Network’s board of directors said, “It has been TLC Health Network’s intention all along to form a partnership with both a local health care entity and a larger, tertiary health system to ensure TLC’s future success and continued access to high quality health care for the communities we serve. At this time, we believe that an affiliation with Kaleida Health and Brooks Memorial Hospital represents the best opportunity we have for creating a superior model for delivering health care in this region for generations to come.”

In order to help reposition the hospitals, Brooks Memorial and TLC Health Network have secured $57 million through New York State’s Essential Healthcare Provider Support Program. This program is designed to help financially distressed New York State healthcare entities with debt retirement, capital projects, turnaround and transformation initiatives.
Senator Catharine Young (R, C , I – 57th District) said, “This huge infusion of capital funding means it’s a brand new day for patients in the Southern Tier. The corner has been turned towards a bright future for Brooks Memorial and TLC Lake Shore hospitals. It was imperative to protect and preserve health care for people in our region. Saving Brooks and Lake Shore from closing has been a long and difficult endeavor that now has been won. This $57 million will transform these health facilities into a state-of-the-art integrated system affiliated with Kaleida Health that will give people the care they need and deserve, and save lives. We are very grateful for everyone working together to make this incredible partnership come to fruition.”

Brooks Memorial Hospital and TLC Health Network, like most hospitals in rural communities across the country, have been hit particularly hard with declining and aging populations, a changing payor mix, difficulty in recruiting physicians, aging facilities and significant capital challenges. Because of these challenges, they have suffered financial losses over the past five years with admission and surgical discharges declining each year as well.
The boards at Brooks Memorial and TLC Health Network understood these dynamics and have been working proactively, with the goal of preserving and enhancing access to healthcare services in Chautauqua and Cattaraugus counties. This means transforming their identities and vision, while still delivering on their mission.

The two Southern Tier hospitals and Kaleida Health will now work together to develop a full vison, plan and strategy for the Southern Tier. This transparent process will include communication, community engagement, as well as physician and employee participation to ensure that the Chautauqua and Cattaraugus community’s health care needs are met.
The opportunity to partner with Kaleida Health and its programs at places like the Gates Vascular Institute, Buffalo General Medical Center and Women & Children’s Hospital of Buffalo is to coordinate care so patients in the region will have access to appropriate care locally and be seamlessly transitioned to tertiary network care platforms when needed.

Brooks Memorial and TLC Health will also be have greater coordination of care and enhanced partnerships with Erie County Medical Center’s (a partner of Kaleida Health) centers of excellence in behavioral health and transplantation, along with adult level one trauma care.

“We are incredibly pleased, honored and humbled to be able to announce these partnerships with Brooks Memorial Hospital and TLC Health Network,” said Jody Lomeo, president and CEO of Kaleida Health. “Our goal is to collaborate and enhance care for the residents of Chautauqua and Cattaraugus counties while improving access to the Kaleida Health system.”
Lomeo added, “In addition to this, I want to thank the Governor, the Department of Health, Senator Young, her colleagues in government, as well as the boards at both organizations for their leadership, hard work and vision. This is a tremendous opportunity to do what’s best for the community and the patients that we serve.”

The board of directors at Brooks Memorial approved the decision to terminate its management and employee lease agreements with UPMC at its most recent meeting. The Kaleida Health board of directors voted to approve the affiliations at their February meeting.

New General Surgeon at Lake Shore Health Care Center

Davison-185x260IRVING – TLC Health Network officials are pleased to announce that general surgeon Gavin Davison, MD is now performing surgeries at Lake Shore Health Care Center in Irving.  In addition to TLC Health Network, he is also on the medical staff of the Center for Minimally Invasive Surgery at Buffalo General Medical Center.

Dr. Davison specializes in a variety of surgical procedures including:

  • tracheostomy
  • percutaneous endoscopic gastrostomy tube (PEG)
  • colonoscopy
  • EGD/upper endoscopy
  • cholecystectomy
  • appendectomy
  • small and large bowel resections including bowel cancer operations
  • inguinal hernia repair
  • wound debridement
  • soft tissue diseases (e.g. lipoma, skin lesions, cysts, hidradenitis, ganglion cyst removal)
  • hemorrhoidectomy

A resident of Orchard Park, Dr. Davison completed his undergraduate education at Portland State University in Oregon and obtained his medical degree from the Ross University School of Medicine, Portsmouth, Dominica. He completed his residency in general surgery through the State University of New York at Buffalo.

“The team at TLC Health Network is incredibly grateful for the opportunity to work with Dr. Davison,” said Scott Butler, vice president of strategy and market development. “In the short amount of time that we have had to get to know him, Dr. Davison has shown that he has a real appreciation and affinity for smaller, rural hospitals like ours as well as a personality that makes everyone feel comfortable around him. This community is going to be very well served by having his talents available to them at Lake Shore Health Care Center.”

Patients wishing to schedule a consultation with Dr. Davison at Lake Shore Health Care Center’s medical office building are asked to call 951-7010.

Lake Shore Receives the Only 4-Star Rating in WNY

IRVING – On April 16, the Centers for Medicare & Medicaid Services (CMS) introduced their new star ratings system and scores on Hospital Compare, the agency’s public information website.  The system scores hospital on a scale of one (the lowest) to five (the highest) stars by taking into considerations a variety of quality and patient satisfactions data.

While no hospital in Western New York received a five-star rating, a feat only 7 percent of the hospitals across the nation were able to accomplish, Lake Shore Health Care Center received the area’s only 4-star rating.  The Irving, NY hospital, part of TLC Health Network received the high marks despite its recent separation from its parent company and financial troubles.

“We are, of course, very proud of our record of delivering exceptional quality and patient satisfaction at TLC Health Network,” says Scott Butler, Vice President of Strategy & Market Development.  “Quality and satisfaction are two things we have always taken very seriously here and work on constantly to improve.  We have said all along that we are not going to allow our focus in those areas slip just because we are recovering from bankruptcy.  In fact, if anything, I can say that our efforts have redoubled, as it is clear to us as a small, rural hospital that we have to attempt to satisfy every single patient that comes through our doors if we want to achieve long-term success.  Fortunately, we have a great team in place working toward that goal every day.”

The Hospital Compare star ratings relate to patients’ experience of care at almost 3,500 Medicare-certified acute care hospitals. The ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) measures that are included in Hospital Compare. HCAHPS has been in use since 2006 to measure patients’ perspectives of hospital care, and includes topics such as:

  • How well nurses and doctors communicated with patients
  • How responsive hospital staff were to patient needs
  • How clean and quiet hospital environments were
  • How well patients were prepared for post-hospital settings

Evaluating hospitals is becoming increasingly important as more insurance plans offer patients limited choices.  However, many in the hospital industry fear Medicare’s five-star scale won’t accurately reflect quality and may place too much weight on patient reviews, which are just one measurement of hospital quality.

“It’s true that the Hospital Compare ratings are not the most ideal way of evaluating the quality of a hospital,” states Butler.  “While I am encouraged by the thought that people will see our latest 4-star ranking and be prompted to test out our services as they need them, there was really no reason for people not to trust their care to us already.  We have very loyal patients who have been using our services for decades that would be quick to tell you how much they love the care they get here and how they would never choose to go anywhere else.  That means much more to us than any star rating and it should to the community as well.”

Correctional Facilities Answer “Teddy Bear 911” Call

Stuffed-Animal-Donation-web-260x152IRVING – A tragic accident on the NYS Thruway earlier this year led to two young children being brought to Lake Shore Health Care Center’s emergency department in a terrified state.  Due to the traumatic nature of the incident, two State troopers on the scene decided to bring teddy bears to the children at the hospital in the hope that it would help take their mind off from what they were going through.  Though those children escaped the accident with only minor physical injuries, they would find out that day that they had lost two of their family members in the crash.

“Seeing the positive effect the bears had on the children, Gawronski decided that the hospital should keep a supply on hand for similar situations in the future like had been done in years past.  She realized that more than 1,000 children come through the Emergency Department at Lake Shore Health Care Center each year.  Whether they are accompanying a loved one or receiving treatment themselves, a trip to the hospital can be a scary situation for many of them.  Having a supply of teddy bears on hand for the ED staff to give to children can make them feel more at ease and distract them from their surroundings.
At first, the idea was start a teddy bear drive for employees of TLC Health Network.  However, when Molly Kennedy, Supervisor of Correctional Facility Volunteer Services for the Western Wende Hub heard about the drives through an employee of TLC she was quick to offer the support of the Collins, Gowanda, and Lakeview correctional facilities.  In a matter of days, the three facilities rallied together and created a program they dubbed as “Teddy Bear 911” to support their local health system.

To maximize efforts, Kennedy pitched the idea of holding simultaneous drives at each of the facilities and making it a “friendly competition” to see who could collect the most small- to medium-sized, new stuffed animals. Monetary donations were also sought.

Together, the three facilities collected 182 stuffed animals and one book. Gowanda’s Inmate Liaison Committee (ILC) donated $500 toward the cause, and the two ILC’s representing Collins Side I and Collins Side II contributed a combined total of $300. An additional $25 was collected at Lakeview from individual employees.  Monetary donations are also anticipated from the employee unions and employee committees. TLC plans to use the money to purchase special blankets to keep on hand to give to adolescents and adults as a comfort measure for those age groups as well.

As for the competition, it was an extremely close race, but the Gowanda correctional facility came out on top by a single donation in the end. Gowanda collected 65 stuffed animals, followed by Collins with 64, and Lakeview with 53.  The facilities now hope to make this an annual charitable project.

“Our staff takes great pride in helping out such a worthy cause,” stated Kennedy, “and the inmates feel so rewarded when they are able to contribute and give back to the community.  Many of our employees are local, so we were really happy to support Lake Shore in any way we can.”

During the donation presentation at Lake Shore Health Care Center, it was clear that some members of the TLC’s staff were moved by the support they were receiving from the correctional facilities.  One of the nurses actually had tears in her eyes as she expressed her gratitude to the group.

Echoing the sentiment, Scott Butler, Vice President of Strategy and Market Development added, “We are incredibly grateful for the generosity and thoughtfulness of Ms. Kennedy and the Collins, Gowanda, and Lakeview correctional facilities.  Our patients mean the world to us at TLC, and being able to provide added comfort to them through these stuffed animals and blankets is a blessing.  We hope all involved are very proud of what they have done to support our health system and our community.”


Pictured in Photo (from left to right):  John Galati (TLC); Roseanne Mahoney, RN (TLC); David McKnight, RN (TLC); Amanda Gunther (Gowanda); Tom Sticht (Gowanda); Donna Northrup (Lakeview); Molly Kennedy (Collins, Gowanda, Lakeview); Dave Bobseine (Gowanda); Shannon Bobseine (TLC); Taylor Hall (Lakeview); Patti Dole, RN (TLC); Ernie Dole (Collins); Patti Zaccagnino (Collins); Shannon Gawronski, RN (TLC); Tom Flynn (Collins)

TLC Partnering with EmCare for ED Services

ED_1IRVING TLC Health Network is partnering with EmCare, Inc., a nationwide leader in hospital department management services, for the provision of emergency medicine services at Lake Shore Health Care Center.  In a multi-year arrangement that goes into effect on Feb. 15, EmCare has committed to providing physician staffing, billing, and an on-site Medical Director for Lake Shore’s Emergency Department.  EmCare will also be working in tandem with the staff at Lake Shore on all quality improvement and patient satisfaction initiatives related to that department.

“We are excited to be partnering with EmCare,” says Scott Butler, Divisional Director of Business Development at TLC Health Network.  “They are well known in the healthcare industry as a national leader in emergency department management services, and they have a tremendous track-record for improving patient experience and consistently delivering a high-standard of care while also effectively managing costs.”

EmCare, founded in 1972, currently serves over 1,000 client practices in 42 states, including many of the Top 100 hospitals in the United States.  Along with the provision of high-quality emergency services, the organization places a premium on the professional and clinical development of its Medical Directors and physicians through their EmCare Leadership Institute.  EmCare is also heavily focused on the utilization of LEAN processes to help improve patient flow, patient and public perception, and financial improvement.  The organization also partnered with Studer Group, nationally renowned healthcare consultants, to help their hospital clients achieve operational excellence.

Officials at TLC report that the decision to partner with EmCare was made after receiving proposals from several other regional and national emergency services providers. Among their reasons for the selection of EmCare over other options were the organization’s commitment to quality improvement, partnership with Studer Group, advanced reporting system, and large support network.  TLC also anticipates that the move will benefit the organization through significantly decreased costs, decreased wait times, and improved patient satisfaction.

“It was clear very early on in this process that EmCare was going to be a great fit for us, says Butler.  “The missions of both of our organizations are focused on providing high quality care in a financially sustainable manner.  Having such a powerful partner helping us achieve that goal is a major win for both TLC and the community we serve.” says Butler.